Effective Employee Performance Skills

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Vendor: 
Other
Subject: 
Accounting/Finance
Overview: 
  • Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives.
  • you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations.
    also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery.
  • This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.
  • you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and personal goals
    • Course Contents: 

    Lesson 1: Understanding Change
    Topic 1A: Assess Your Reaction to Change
    Topic 1B: Cope with Stress
    Topic 1C: Cope with Fear
    Topic 1D: Conduct Informational Interviews
    Lesson 2: Analyzing Change
    Topic 2A: Conduct a Change Analysis
    Topic 2B: Study the Competition
    Lesson 3: Embracing Change
    Topic 3A: Anticipate Change
    Topic 3B: Identify Best Practices for Reframing Change
    Topic 3C: Identify Best Practices for Embracing Change
    Lesson 4: Preparing to Negotiate
    Topic 4A: Establish a Successful Mindset
    Topic 4B: Research the Other Party
    Topic 4C: Determine the Value of the Item Being Negotiated
    Topic 4D: Determine Where You'd Like Negotiations to Take Place
    Topic 4E: Establish Your Best- and Worst-Acceptable Outcomes
    Topic 4F: Research Your Best Alternative to a Negotiated Agreement (BATNA)
    Lesson 5: Initiating Negotiation: Establishing the Ground Rules
    Topic 5A: Establish Rapport
    Topic 5B: Establish Your Status
    Topic 5C: Choose the Communication Method for Negotiation
    Topic 5D: Establish the Rules of Engagement
    Topic 5E: Set a Timeline
    Topic 5F: Establish How Negotiation Results Will Be Communicated and Implemented
    Lesson 6: Negotiating
    Topic 6A: Encourage the Other Party to Issue the First Proposal
    Topic 6B: Make the First Proposal
    Topic 6C: Counter the Offer or Proposal
    Topic 6D: Accept an Offer or Abort Negotiations
    Topic 6E: Work Through an Impasse
    Lesson 7: Following Through
    Topic 7A: Evaluate the Success of the Negotiation
    Topic 7B: Follow Up on the Relationship
    Lesson 8: Negotiating in Special Circumstances
    Topic 8A: Cross-Cultural Negotiation
    Topic 8B: Cross-Generational Negotiation
    Topic 8C: Negotiation with Supervisors and Subordinates
    Lesson 9: Listening and Taking Notes
    Topic 9A: Listen Effectively
    Topic 9B: Take Good Notes
    Lesson 10: Participating in and Conducting a Meeting
    Topic 10A: Participate in a Meeting
    Topic 10B: Decide to Meet
    Topic 10C: Prepare for a Meeting
    Topic 10D: Run a Meeting
    Topic 10E: Conduct an Online Meeting
    Lesson 11: Delivering Presentations
    Topic 11A: Organize Material
    Topic 11B: Write a Presentation
    Topic 11C: Prepare Visuals
    Topic 11D: Deliver a Presentation
    Topic 11E: Respond to Questions
    Lesson 12: Writing Email and Other Electronic Communication
    Topic 12A: Organize Your Materials
    Topic 12B: Write an Email
    Topic 12C: Write Instant Messages
    Lesson 13: Writing Effective Business Communication
    Topic 13A: Analyze Your Audience
    Topic 13B: Write an Internal Announcement
    Topic 13C: Write an Email Responding to Routine Requests
    Topic 13D: Write an Email to Respond Positively to Customer Complaints
    Topic 13E: Write Bad-News Messages
    Lesson 14: Writing a Business Letter
    Topic 14A: Write a Business Letter
    Topic 14B: Write a Thank-You Letter
    Lesson 15: Writing Business Proposals
    Topic 15A: Persuade Your Audience
    Topic 15B: Write an Executive Summary
    Topic 15C: Use Visuals
    Lesson 16: Defining Goals
    Topic 16A: Define Time Management
    Topic 16B: Describe Your Dreams
    Topic 16C: Identify Regrets
    Topic 16D: Articulate Goals
    Lesson 17: Analyzing Energy Allocation
    Topic 17A: Identify How Energy Is Spent
    Topic 17B: Analyze Tasks
    Topic 17C: Analyze Time Usage
    Topic 17D: Analyze Energy Flow
    Lesson 18: Identifying Personal Style
    Topic 18A: Review a Successful Day or Project
    Topic 18B: Analyze Your Preferences
    Topic 18C: Identify Personal Strengths
    Topic 18D: Identify Personal Motivators
    Topic 18E: Reduce Time Wasters
    Lesson 19: Assembling the Toolbox
    Topic 19A: Negotiate for Success
    Topic 19B: Delegate Tasks
    Topic 19C: Choose Tools that Work for You
    Lesson 20: Creating an Action Plan
    Topic 20A: Create the Action Plan
    Topic 20B: Evaluate the Time-Management Process

    Prerequisites: 

    To ensure your success, we recommend you first take the following Element K courses or have equivalent knowledge:

  • Business Writing: From Email to Business Proposals
  • Grammar Essentials
  • Microsoft Office Word 2003: Levels 1, 2, and 3
  • Microsoft Office Outlook 2003: Levels 1, 2, and 3
    • Benefits: 
  • You will identify ways to solve problems related to change on the job, including recognizing, anticipating, and effectively managing change
  • You will perform the basic steps in a business negotiation.
  • You will effectively participate in and conduct meetings, as well as deliver professional presentations
  • You will organize and write effective business documents
  • You will identify effective time-management strategies, including defining personal and professional goals, establishing priorities, and identifying the tasks that will be critical to achieving those goals. You will create a personal time-management action plan.
    • Audience: 

    This course is for any professional who is experiencing or anticipating change within the work environment.
    Also for Business professionals who may or may not be in a supervisory position and want to learn negotiating skills
    For Professionals in a variety of fields who are seeking improved time-management skills so that they can perform more effectively.

    Materials Available: 
    Yes
    Duration: 
    32 hours
    For more information on Effective Employee Performance Skills please feel free to contact us online or call us at 416-513-1535.