Returns Management in Microsoft Dynamics GP 9.0 (8536)

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Vendor: 
Microsoft
Subject: 
ERP
Overview: 

This one day Microsoft Dynamics GP Returns Management course explores the returns windows and functions used to process RMAs (Return material authorization) from your customers as well as RTVs (return to vendor). This course also teaches about the underlying master tables used throughout the Field Service Series (FSS) modules as well as additional functions for Returns available within SOP. Additional features such as copying, deleting, voiding and reconciling inventory are covered as well.
A thorough understanding of these topics allows you to handle all necessary functions regarding inventory processing relating to returned goods. You learn how to process a return from the customer on through to returning an item to the vendor for a warranty repair and then back to the customer with minimal effort. This course also shows you how to define default values that automatically populate data fields and gather the information you need to make better business decisions by exploring powerful inquiry and reporting options.

Course Contents: 
  • Chapter 1: Overview
  • Chapter 2: Setup Procedures
  • Chapter 3: Equipment Maintenance
  • Chapter 4: RMA Daily Procedures
  • Chapter 5: RTV Daily Procedures
  • Chapter 6: Inventory Transfers
  • Chapter 7: Returns Maintenance

For more information about the course outline and contents please click here

Prerequisites: 

Before attending this course, students must have:

  • General knowledge of Microsoft Windows
  • Basic knowledge of Inventory and Sales Order Processing
Benefits: 

After completing this course, students should be able to:

  • Process different types of RMAs from credits, to replacements, to cross-ships.
  • Create customer credits, replacement orders and re-stocking charges all from within the RMA processing functions.
  • Handle scrapping inventory, returning inventory to stock, and processing returned items to a depot (repair) center.
  • Process Returns to the vendor for credit, replacement or repair.
  • Link RTVs to RMAs to ensure a documented flow that remains with the equipment from the time it enters your warehouse on through to the vendor and then back again.
  • Perform reporting for scheduling of in-bound returns and overdue items.
  • Perform analysis regarding product turnaround.
Audience: 

This course is for customers wanting to learn the basic features and to develop a working knowledge of the typical day-to-day procedures required to effectively use Returns Management.
The class is targeted toward data entry clerks, administrators, office managers, CEOs, and consultants who need to understand the technical aspects of Microsoft Dynamics GP Returns Management and gain foundational knowledge of the application functionality.

Materials Available: 
Yes
Duration: 
8 hours
For more information on Returns Management in Microsoft Dynamics GP 9.0 (8536) please feel free to contact us online or call us at 416-513-1535.