Microsoft Dynamics NAV (Navision) 4.0 Service Management (8365)

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Vendor: 
Microsoft
Subject: 
ERP
Overview: 

No Microsoft Certified Professional exams are associated with this course currently.

Course Contents: 

Chapter 1: Introduction
Chapter 2: The Service Management Application
Chapter 3: Service Management Setup
Chapter 4: Service Items
Chapter 5: Service Orders
Chapter 6: Working on Service Orders
Chapter 7: Service Price Management
Chapter 8: Planning Management
Chapter 9: Creating Service Contracts
Chapter 10: Working on Service Contracts
Chapter 11: Service Contracts - Advanced
Chapter 12: Job Scheduler

Prerequisites: 

Participants of this course need to have a basic knowledge of Microsoft Navision (equivalent to the contents of the Microsoft Business Solutions - Navision Essentials course).

Benefits: 

After completing this course, students should understand:

  • The Service Management Application
  • Service Management Setup
  • Service Items
  • Service Orders
  • Working on Service Orders
  • Service Price Management
  • Planning Management
  • Service Contracts
  • Working on Service Contracts
  • Exercises for Working on Service Contracts
  • Service Contracts - Advanced
  • Job Scheduler
    • Audience: 

    The course is intended for the employees at Microsoft Business Solutions Partners who want to demonstrate and set up Service Management, and for those who want to be able to provide support for Service Management.

    Materials Available: 
    Yes
    Duration: 
    20 hours
    For more information on Microsoft Dynamics NAV (Navision) 4.0 Service Management (8365) please feel free to contact us online or call us at 416-513-1535.